The role of the Student Ombudsman is to advocate fair process by examining the complaint impartially. After first listening to the student and/or parents concerning the issue, he may dismiss or re-direct the complaint as approriate. Complaints may be dismissed if they are judged to be frivolous, vexatious, made in bad faith or if too much time has elapsed since the event. Alternatively, he may invite the complainant to meet with the other interested parties and follow the regular "Procedure to Examine Complaints" in an effort to resolve the issue. If this will not resolve the issue, the Student Ombudsman may review the complaint further.
If the Student Ombudsman finds merit in the complaint he must so inform the complainant and the Council of Commissioners. The report to the Council of Commissioners must include his opinion on the merits of the complaint and any recommended actions. The Council of Commissioners then reviews the Student Ombudsman's report and may choose to approve its recommendations.
Mr. Enzo Di Ioia
Phone: 450 672-4010 ext.6500
Please note that communicating by email does not assure confidentiality.
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Due to the confidential, neutral, independent and informal nature of the Office of the Student Ombudsman, communications with the Ombudsman does not constitute notice to the Board. Mail addressed to the Student Ombudsman will not be opened and will be directed immediately to the Student Ombudsman.
The position of the student ombudsman is provided for the examination of complaints from students or their parents.
In accordance with Article 220.2 of the Education Act, Riverside School Board has adopted By-law 14, “EXAMINATION OF COMPLAINTS”